How can we help you?
Find your answers in our FAQ or contat us!
FAQ
Where is my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier's website to track your order in real-time. If you haven't received a tracking number 3 days after ordering, please contact our customer service.
HOW DO I RETURN AN ITEM?
To return an item, please ensure it is in its original condition and packaging. Create a return in our return portal. Drop off the item at your nearest post office using the provided return shipping label. Once we receive and inspect the item, we will process your refund within 5 working days.
can i exchange a size?
We do not offer direct size exchanges. Please return the item following the return process and place a new order for the correct size. Your initial shipping cost will be refunded once we process your return.
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SAME DAY SHIPMENT
Receive your order fast with our same-day shipment service. Place your order by 3 PM, and we'll ensure it’s dispatched the same day.
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CUSTOMER SERVICE
Our dedicated customer service team is available to assist you with any inquiries, order issues, or product information. Your satisfaction is our priority.
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EASY RETURNS
Hassle-free returns within 14 days. If you're not completely satisfied, return your sneakers unworn and in original packaging for a full refund
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SECURE PAYMENTS
Shop with confidence knowing that your payment information is protected. We offer secure payment options including Credit Card, Klarna, and PayPal to ensure a safe shopping experience.
