frequently asked questions
ordering
How do I place an order on your website?
To place an order on our website:
- Browse our products and select the item(s) you wish to purchase.
- Add the selected item(s) to your shopping cart.
- Go to your shopping cart and review your selections.
- Click on the 'Checkout' button.
- Enter your shipping and payment details.
- Confirm your order and complete the payment process.
You will receive an order confirmation email shortly after placing your order.
Can I modify or cancel my order after it has been placed?
You can modify or cancel your order after it has been placed, but it depends on how far along the processing is in our warehouse. Please contact our customer service team as soon as possible with your order details. They will check the status and assist you accordingly.
What should I do if I encounter issues during the ordering process?
If you encounter issues during the ordering process:
- Try using a different payment method.
- If the problem persists, please contact our support team at contact@sneakit.com for assistance.
We are here to help you and ensure your order is completed smoothly.
How do I know if my order was successful?
You will know your order was successful if you receive a confirmation email shortly after placing your order or if you see a charge on your payment method. If you don't receive the email or see the charge, please check your spam folder or contact our support team at contact@sneakit.com.
4o
Is there a limit to the number of items I can purchase in one order?
No, there is no limit to the number of items you can purchase in one order. However, please keep return shipping costs in mind if you plan to return any items.
shipping
What shipping options are available?
We offer standard delivery, which typically takes 2-4 days. The courier service is selected based on your delivery address to ensure the best possible service.
How long will it take for my order to arrive?
For orders shipped to Austria and Germany, delivery usually takes place the next day. For other locations, standard delivery typically takes 2-4 days.
How can I track my order?
You can track your order using the tracking link that will be sent to you via email after your order has been shipped. This link will provide real-time updates on the status of your delivery.
Do you offer international shipping?
Yes, we offer international shipping, but only within the European Union (EU).
What should I do if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our support team at contact@sneakit.com. Provide photos of the damage and a detailed description of the issue. We will assist you in resolving the problem promptly.
product
Are the sneakers on your site authentic?
Yes, all the sneakers on our site are 100% authentic. We guarantee the quality and authenticity of every pair we sell.
How do I find the right size?
To find the right size, follow the sizing guide provided by the vendor. Each product page includes detailed sizing information to help you choose the perfect fit. If you have any questions, feel free to contact our support team for assistance.
Will you restock sold-out items?
Sometimes we do restock sold-out items, but it depends on the season. You can contact us for more information on the availability of specific items.
Can I get more information about a specific product?
Yes, you can get more information about a specific product by messaging our support team. They will be happy to provide you with the details you need.
Do you offer any customization options for your sneakers?
No, we do not offer any customization options for our sneakers.
payment
What payment methods do you accept?
We accept Klarna, PayPal, and all major credit cards as payment methods.
Is it safe to use my credit card on your site?
Yes, it is safe to use your credit card on our site. All transactions are encrypted to ensure your information is secure.
when do i have to pay?
You need to pay when placing the order. If you choose Klarna, you have the option to pay up to 30 days after your purchase.
What should I do if my payment is declined?
If your payment is declined, try using a different payment method. If you continue to experience issues, please contact our support team for assistance.
Are there any additional charges or fees?
No, there are no additional charges or fees.
return
What is your return policy?
Our return policy allows you to return unworn and originally packed sneakers within 14 days of delivery. For full details and instructions, please visit our return policy page.
How do I initiate a return?
To initiate a return:
- Print and fill out the return form.
- Pack the unworn sneakers securely with the return form included in a shipping box.
- Drop off the package at the shipping provider of your choice.
- The purchase amount will be credited within 14 days after we have received and checked your return via the payment method used at the time of purchase. Please note that depending on the payment method, it may take longer or shorter for the amount to actually reach you.
For more details, visit our return policy page.
Will my shipping costs be refunded if I return my order?
Yes, your initial shipping costs will be refunded if you return your order.
How long does it take to process a return?
Returns are typically processed within 14 days of us receiving and checking your returned items.
Can I exchange my product for a different size or model?
No, we do not offer exchanges for different sizes or models. You can return the product and place a new order for the desired size or model.
What should I do if I received a defective or incorrect item?
If you received a defective or incorrect item, please contact our support team. They will send you a return shipping label via email at no cost to you. Include the return form and specify the issue. We will ensure you receive a replacement or a refund.
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SAME DAY SHIPMENT
Receive your order fast with our same-day shipment service. Place your order by 3 PM, and we'll ensure it’s dispatched the same day.
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CUSTOMER SERVICE
Our dedicated customer service team is available to assist you with any inquiries, order issues, or product information. Your satisfaction is our priority.
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EASY RETURNS
Hassle-free returns within 14 days. If you're not completely satisfied, return your sneakers unworn and in original packaging for a full refund
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SECURE PAYMENTS
Shop with confidence knowing that your payment information is protected. We offer secure payment options including Credit Card, Klarna, and PayPal to ensure a safe shopping experience.
