Return Policy & Refund

How do I return an item?

You can return unworn items and originally packed sneakers within 100 days.
With the return label from the package, your return will always go to the correct address - if used, €10 will be deducted from your refund.
Once we receive your return, it can take up to 7 days to process.
  1. Pack the item and put the return label on the package

    Print out the return form (attached to your order confirmation) and fill it out. Put the items and return form in the package and stick the enclosed return label on the outside of the package. The return shipment will be sent to the correct recipient. Pack your return in such a way that it will not be damaged in transit.
  2. Post the return

    You can drop off the package at UPS parcel stores and packing stations. Please keep the issued return receipt until we confirm your return.
    Find return stations near you.
  3. Get a refund

    The purchase amount will be credited within 7 days after we received your return.

What address do I send my package back to?

You do not need to provide a return address. With our return label, your return will always go to the correct address.
Please make sure that only the return label is visible on the outside and not the label of the original delivery.

When will I receive confirmation of my return?

Once we have received your return, it may take up to 7 days to process. After that, it may take up to 5 more days for you to receive your refund.

Can't find what you're looking for?

So that we can resolve your query as quickly as possible, please provide as much information as you can when submitting your request, such as photos and videos, if applicable.