Shipping policy

Shipping, Contact, Billing and Payment Information

Please check your shipping, contact, billing and payment information for accuracy before placing an order. Billing information must match the information you have on file with your bank.

Please note that Sneakit cannot change the shipping address once the order has been placed.

Shipping

All shipping times are estimates and are not guaranteed. Shipping may be affected by weather-related delays, carrier restrictions, or other events beyond our control.

Undeliverable Items

If your order is returned as undeliverable, your order will be cancelled and the payment refunded.

Order Verification

All orders are subject to fraud screening, which may cause a delay in processing. We may require additional information to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to all verification requests. While your order is being reviewed, your account may be suspended until the review is complete.

Cancellation

We reserve the right to cancel orders at our discretion.

You cannot cancel a purchase until the item is delivered.

If your order is cancelled before payment has been charged, you may see a pending authorization on your payment method that will disappear from your account after a few days. You will not be charged for the cost of the order.

If your order is cancelled after your payment method has already been charged, we will refund the amount you paid for the item(s) to your original payment method. Please allow 3-5 business days (Monday - Friday, excluding holidays) for your bank to fully process the refund.

Can't find what you're looking for?

So that we can resolve your query as quickly as possible, please provide as much information as you can when submitting your request, such as photos and videos, if applicable.